Privacy

MyMate Limited (“MyMate”, “we”, “our” or “us”) is committed to protecting your privacy and handling personal information with care. This Privacy Policy explains how we collect, use, store and protect information when you use our website, mymate.co.nz, and the MyMate app (currently in production).

1. Using this website

• Contact form: when you send us a message we receive your name, email address, subject and message by email. We use these only to reply to you, and we keep them only as long as needed for that purpose.
• Spam protection: the contact form uses Cloudflare Turnstile to check that messages come from people, not bots. Cloudflare may process technical information about your browser and device to do this. See Cloudflare’s privacy policy.
• Cookies: this website does not use advertising or tracking cookies. Some features, such as the accessibility widget and spam protection, may store small settings in your browser so they work properly.

2. What information the MyMate app collects

• Routine data: tasks, reminders, checklists or routines created by users or caregivers.
• User profile data: basic profile setup such as name or nickname, preferences, and disability-related support settings (only if voluntarily provided).
• Caregiver data: optional caregiver or family member details for linked accounts (name, email address).
• Emergency contacts: names and phone numbers added for quick access (stored only on your device unless syncing is enabled).
• Chat messages: when chat features are used, messages are temporarily stored and encrypted.
• Usage logs: basic diagnostic and usage data (for example crashes and app performance) to improve functionality.

3. How we use your information

• To support the core app features such as routines, reminders and caregiver sync.
• To allow caregivers to remotely update tasks or provide guidance (if connected).
• To improve the app experience, performance and accessibility.
• To respond to support requests and enquiries.

4. Data storage and offline mode

The MyMate app is designed to work offline first. Most of your data is stored locally on your device unless you choose to connect online for caregiver features. When connected, limited data may sync securely to a cloud database (for example Firebase).

5. Sharing of information

We do not sell, rent or share your personal information with third parties except:

• with your explicit permission (for example caregiver access);
• to comply with New Zealand law or a legal obligation;
• to protect user safety, rights, or the integrity of our services.

6. Your rights and choices

Under the New Zealand Privacy Act 2020, you have the right to:

• access and request correction of your personal information;
• request deletion of your user data;
• withdraw from caregiver sync or cloud features at any time.

To request access, correction or deletion, email us at info@mymate.co.nz.

7. Data security

We take appropriate technical and organisational measures to protect your data from loss, misuse or unauthorised access. This includes encryption, secure authentication and limiting third-party integrations.

8. Children’s privacy

MyMate is often used by children or individuals with disabilities under the supervision of caregivers. We recommend that parents or guardians manage the account setup and control caregiver permissions. We do not knowingly collect personal information directly from users under 13 without guardian involvement.

9. Third-party services

We use trusted providers such as Cloudflare (spam protection), secure email delivery, and, for the app, services such as Firebase or encrypted hosting. These providers follow recognised security standards (for example ISO/IEC 27001 and GDPR).

10. Health and safety disclaimer

MyMate is intended as a supportive routine and communication tool and is not a medical device or safety-critical system. It does not provide medical advice, diagnosis, treatment or emergency response services. In a health or safety emergency, always contact emergency services directly (dial 111 in New Zealand).

11. Consent

By using our website or the MyMate app, you consent to the collection, use and secure storage of your information as described in this Privacy Policy. When the app launches, users will be shown a clear consent notice outlining data use, which must be accepted before proceeding.

12. Ownership and legal entity

MyMate is created and managed by MyMate Limited, a New Zealand registered company. NZBN: 9429052964442.

13. Updates to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Last updated” date, and notified within the app if they affect how we use data.

14. Contact us

If you have any questions, concerns or requests about your privacy, please contact:

Ajit Kumar Nair
MyMate Limited
66 Pinedale Place, Henderson, Auckland 0610, New Zealand
info@mymate.co.nz