Our Commitment to Accessibility
MyMate Limited is committed to providing a digital experience that is inclusive and accessible for all people – disabled people, caregivers, whanau, support workers, service providers, and allies across Aotearoa New Zealand and worldwide.
Accessibility is a fundamental human right. MyMate exists to remove barriers, support independence, and promote equal participation in communities everywhere.
Standards We Follow
MyMate Limited aims to meet and maintain:
★ Web Content Accessibility Guidelines (WCAG) 2.2 Level AA
★ New Zealand Government Web Standards, which require WCAG compliance
We monitor accessibility on an ongoing basis to ensure the site remains compatible with a range of assistive technologies including screen readers, magnifiers, speech input, and keyboard-only use.
Te Tiriti o Waitangi
We recognize Te Tiriti o Waitangi and its principles as foundational to our inclusion practices. We commit to:
★ Equitable outcomes for Māori disabled people and whānau
★ Culturally responsive accessibility
★ Representation of Māori lived experience in future design decisions
★ He waka eke noa — we are all in this together.
Supporting Disability Culture
MyMate proudly supports disability and Deaf culture, the social model of disability, and the philosophy:
Nothing about us, without us.
We celebrate neurodiversity, assistive communication, lived experience, and the global disability rights movements that inspire systemic change and inclusion.
Accessibility Features You Will Find on This Website
★ AccessYes widget for personalized adjustments
★ Keyboard-friendly navigation and focus indicators
★ Plain language content and clear layout hierarchy
★ Alt text on meaningful images
★ Mobile-responsive design
★ Video content delivered via YouTube — captions currently being added
★ Compatibility with assistive technologies
What We Are Improving
We are continually auditing and enhancing our site. Current upgrades include:
★ Adding captions and transcripts to all video testimonials
★ Improving accessibility labeling for form fields
★ Ensuring smooth focus order and full keyboard access on all interactive elements
Your feedback helps guide these improvements.
Reporting Accessibility Barriers
If you encounter problems accessing any part of this website, please reach out – we want to know.
Contact us to report an accessibility issue:
👉 www.mymate.co.nz/contact/
We aim to respond within 2–5 business days.
Third-Party Content
Some content is hosted using third-party services (for example, YouTube). While we advocate for accessible practice across all platforms, we do not control their development.
Continuous Improvement
We undertake ongoing accessibility monitoring that includes lived-experience user engagement and routine compliance reviews.
Our Shared Goal
We are building digital spaces where disability inclusion is default, not added later. Your participation supports this mission and keeps us accountable as we grow.
★ Together, we remove barriers.
★ Together, we create independence.
★ Together, we support every ability.