Accessibility | MyMate Limited

Our commitment to accessibility

MyMate Limited is committed to providing a digital experience that is inclusive and accessible for all people: disabled people, caregivers, whānau, support workers, service providers and allies across Aotearoa New Zealand and worldwide.

Accessibility is a fundamental human right. MyMate exists to remove barriers, support independence and promote equal participation in communities everywhere.

Standards we follow

MyMate Limited aims to meet and maintain:

Web Content Accessibility Guidelines (WCAG) 2.2, Level AA
New Zealand Government Web Standards, which require WCAG compliance

We monitor accessibility on an ongoing basis so the site stays compatible with a range of assistive technologies, including screen readers, magnifiers, speech input and keyboard-only use.

Te Tiriti o Waitangi

We recognise Te Tiriti o Waitangi and its principles as foundational to our inclusion practices. We commit to:

equitable outcomes for Māori disabled people and whānau;
culturally responsive accessibility;
representation of Māori lived experience in future design decisions.

He waka eke noa — we are all in this together.

Supporting disability culture

MyMate proudly supports disability and Deaf culture, the social model of disability, and the philosophy:

Nothing about us, without us.

We celebrate neurodiversity, assistive communication, lived experience, and the global disability rights movements that inspire systemic change and inclusion.

Accessibility features on this website

Clear, high-contrast colours and a simple, consistent layout
Plain language content with a clear heading structure
Full keyboard access, a “skip to main content” link and visible focus indicators
Labelled form fields in the contact form
Text alternatives for meaningful images
Te reo Māori marked up so screen readers pronounce it correctly
Respects your device’s “reduce motion” setting
Works on phones, tablets and computers, and when zoomed to 200%
The AccessiYes widget for personal adjustments such as text size and contrast

Reporting accessibility barriers

If you find anything on this website hard to use, please tell us — we want to know.

Use the Contact button at the top of any page
Email info@mymate.co.nz
Call or text 021 034 8850

We aim to respond within 2–5 business days.

Third-party content

Some parts of this website rely on third-party services, such as Cloudflare Turnstile spam protection on the contact form and the accessibility widget. MyLog and MyVaak have their own websites. While we advocate for accessible practice across all platforms, we do not control their development.

Continuous improvement

We carry out ongoing accessibility monitoring that includes lived-experience user engagement and routine compliance reviews. Your feedback helps guide these improvements.

Our shared goal

We are building digital spaces where disability inclusion is the default, not added later. Your participation supports this mission and keeps us accountable as we grow.

Together, we remove barriers.
Together, we create independence.
Together, we support every ability.