Privacy Policy

MyMate – Privacy Policy

MyMate (“we”, “our”, or “us”) is committed to protecting your privacy and handling personal information with care. This Privacy Policy explains how we collect, use, store, and protect the data you or your caregivers provide when using our mobile app and website.

1. What Information We Collect

  • Routine Data: Tasks, reminders, checklists, or routines created by users or caregivers.
  • User Profile Data: Basic profile setup such as name or nickname, preferences, disability-related support settings (only if voluntarily provided).
  • Caregiver Data: Optional caregiver or family member details for linked accounts (name, email address).
  • Emergency Contacts: Names and phone numbers added for quick access (stored only on your device unless syncing is enabled).
  • Chat Messages: When chat features are used, messages are temporarily stored and encrypted.
  • Usage Logs: Basic diagnostic and usage data (e.g. crashes, app performance) to improve functionality.

2. How We Use Your Information

  • To support the core app features like routines, reminders, and caregiver sync.
  • To allow caregivers to remotely update tasks or provide guidance (if connected).
  • To improve the app experience, performance, and support accessibility needs.
  • To respond to support requests or inquiries.

3. Data Storage & Offline Mode

MyMate is designed to work offline first. Most of your data is stored locally on your device unless you choose to connect online for caregiver features. When connected, limited data may sync securely to a cloud database (e.g. Firebase).

4. Sharing of Information

We do not sell, rent, or share your personal information with third parties except:

  • With your explicit permission (e.g. caregiver access)
  • To comply with New Zealand law or a legal obligation
  • To protect user safety, rights, or the integrity of our app

5. Your Rights & Choices

Under the New Zealand Privacy Act 2020, you have the right to:

  • Access and request correction of your personal data
  • Request deletion of your user data
  • Withdraw from caregiver sync or cloud features at any time

To request access, corrections, or deletion, contact us at info@mymate.co.nz.

6. Data Security

We take appropriate technical and organizational measures to protect your data from loss, misuse, or unauthorized access. This includes encryption, secure authentication, and limiting third-party integrations.

7. Children’s Privacy

MyMate is often used by children or individuals with disabilities under the supervision of caregivers. We recommend that parents or guardians manage the account setup and control caregiver permissions. We do not knowingly collect personal information directly from users under 13 without guardian involvement.

8. Cookies & Website Use

Our website may use cookies to enhance user experience, improve loading times, and analyze basic visitor behavior through tools like Google Analytics. No personal health or disability-related information is collected via our website.

9. Third-Party Services

We may use trusted tools such as Firebase or encrypted hosting services to support app performance. These services comply with global security standards (ISO/IEC 27001, GDPR, etc.).

10. App Disclaimer – Health and Safety

MyMate is intended as a supportive routine and communication tool and is not a medical device or safety-critical system. It does not provide medical advice, diagnosis, treatment, or emergency response services. For any health or safety emergencies, users should always contact the appropriate emergency services directly.

11. Consent to Data Collection

By downloading and using MyMate, you consent to the collection, use, and secure storage of your data as described in this Privacy Policy. Upon first app launch, users will be shown a clear consent notice outlining data use, which must be accepted before proceeding.

12. Ownership & Legal Entity

MyMate is created and managed by MyMate Limited, a New Zealand Registered Company.

Company Number / NZBN: 9429052964442

13. Updates to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page with a new “Effective Date” and notified within the app if changes affect data use.

14. Contact Us

If you have any questions, concerns, or requests related to your privacy, please contact:

Ajit Kumar Nair
MyMate Limited
Auckland, New Zealand
✉️ info@mymate.co.nz